Shipping policy
Shipping Area
We currently ship exclusively within Australia.
International shipping is not offered at this time.
Shipping Costs
Shipping is free on all orders.
No shipping fees apply regardless of the order value or the number of items.
Order Cut Off Time
Orders placed before 2:00 PM AEST will be processed on the same business day. Orders placed after this time will be processed on the next business day.
Processing Time
Once payment is received and confirmed, your order is usually processed and shipped within 1–3 business days.
As soon as your order has been dispatched, you will receive a shipping confirmation via email. Transit usually take up 4-9 business days.
Delivery Time
The average delivery time is 4–9 business days, depending on the destination and the shipping carrier.
In some cases, such as holidays or high-volume periods, delivery times may be longer.
Shipping Carriers & Tracking
Orders are shipped via external logistics partners.
After dispatch, you will receive an email with tracking information whenever available.
Important Information
- Orders are processed Monday to Friday, excluding public holidays.
- If unexpected delays occur, we will notify you via email.
Contact
For questions regarding shipping or your order, please contact us at:
Email: support@modeverra.com
Number: +61 480010149
Service Hours: Monday to Friday, 9:00 am to 5:00 pm (AEST)
Saturday: 10:00 am to 4:00 pm (AEST)
Business Information
Company Name: YA Company
Trade Name: Modeverra
Company Number: 94499470
VAT Number: NL005088751B58
Company Address: Burgemeester van Tienhovengracht 45, Amsterdam, 1064BE Netherlands
Email: support@modeverra.com
Phone Number: +61 480010149
Operating Hours
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday: 9:00 AM – 4:00 PM (AEST)