Privacy Policy

Final version: December 9, 2025

Modeverra operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). Modeverrais powered by Shopify, which enables us to provide these Services. This Privacy Policy describes how we collect, use, or share personal information when you visit the website, use it, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

What Personal Data Do We Collect or Process?

“Personal data” refers to information that identifies you or can be directly linked to you. Personal data does not include anonymized information that cannot be linked back to you. Depending on how you interact with the Services, where you live, and as permitted by applicable law, we may collect or process the following categories of personal data:

  • Contact details: name, postal address, billing address, delivery address, phone number, email.
  • Financial data: credit/debit card numbers, payment method, transaction details, confirmations.
  • Account information: username, password, security questions, configuration settings.
  • Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, cancelled.
  • Communications: information you provide when contacting customer support or speaking with us.
  • Device information: device type, browser, IP address, network connection, unique identifiers.
  • Usage information: interaction data, browsing activity, timestamps, and behavior on the Services.

Sources of Personal Data

  • Directly from you: account creation, communications, purchases, returns, and manual submissions.
  • Automatically: via cookies, pixels, logs, and similar technologies while browsing or using the Services.
  • From service providers: such as payment processors, logistics partners, and technology providers.
  • From partners or third-party providers: in connection with marketing, analytics, or advertising.

How Do We Use Your Personal Data?

We may use personal data for the following purposes:

1. Providing, Customizing & Improving Services

  • Processing your orders and payments
  • Managing your account and preferences
  • Storing items of interest and configurations
  • Organizing shipping, returns, and exchanges
  • Sending account-related notifications
  • Personalizing your shopping experience

2. Marketing & Advertising

We may use your data to send marketing communications (email, SMS, mail) and show personalized advertisements based on your activity and purchases.

3. Security & Fraud Prevention

We use your information to authenticate accounts, secure payments, detect suspicious activity, and enforce safety measures.

4. Communication

To provide customer support, respond to inquiries, and maintain our business relationship.

5. Legal Reasons

We use data to comply with laws, regulatory requests, investigations, disputes, and enforcement of terms and policies.

How Do We Share Personal Data?

We may share your data in the following circumstances:

  • With Shopify (hosting, payments, analytics)
  • With service providers handling shipping, storage, customer service, IT, and marketing
  • With marketing partners that deliver targeted advertising
  • With third parties at your request or with your consent
  • With affiliated companies within our corporate group
  • During business transactions (mergers, asset transfers, bankruptcy)
  • To comply with legal obligations or protect rights and safety

Relationship with Shopify

Modeverra is hosted by Shopify, which also collects and processes data about your interactions with our website. Shopify may store and process data in other countries and use advanced analytics tools. Shopify may be considered the data controller in specific cases related to analytics and cross-merchant data use.

For more information, see the Shopify Consumer Privacy Policy.

Third-Party Websites & Links

Our website may contain links to third-party websites. We are not responsible for the privacy, security, accuracy, or content of these websites. You should review their policies before interacting with them.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect data from individuals under the legal age of majority. Parents may contact us to request deletion of children’s data.

Security & Data Storage

We use strong security systems but cannot guarantee absolute protection. You should avoid sending sensitive data via insecure communication channels.

Data retention depends on business, legal, and operational needs, including compliance obligations and dispute resolution.

Your Rights & Choices

Depending on your region, you may have the following rights:

  • Right to access your personal data
  • Right to request deletion
  • Right to correct inaccurate information
  • Right to data portability
  • Right to manage marketing preferences
  • Right to restrict or object to processing (UK/EU)
  • Right to withdraw consent

To exercise these rights, contact us using the details below or visit Shopify’s privacy portal for Shopify-controlled data.

Complaints

If you have concerns about how we process your data, contact us first. Depending on where you live, you may also be able to submit a complaint to your local data protection authority.

International Transfers

We may transfer, store, and process personal data outside your country. When transferring data outside the EEA or UK, we rely on Standard Contractual Clauses or equivalent mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updates will be posted here with a new “Last Updated” date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, you may contact us at:

Business Information

Company Name: YA Company
Trade Name: Modeverra
Company Number: 94499470
VAT Number: NL005088751B58
Company Address: Burgemeester van Tienhovengracht 45, Amsterdam, 1064BE Netherlands
Email: support@modeverra.com
Phone Number: +61 480010149

Operating Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday: 9:00 AM – 4:00 PM (AEST)